Privacy Policy

1. Introduction

At Markabinet.ai ("we," "our," or "us"), we are committed to protecting your privacy and safeguarding the personal data of our users, their institutions, and their students. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Admissions CRM and Campus ERP platform ("Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described here, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, job title, and institutional affiliation when you register or book a demo.
• Institutional Data: Information about your educational institution, including name, type, size, and operational data entered into the platform.
• Student Data: Student names, contact details, academic records, enrollment status, fee records, attendance, and other information that institutions enter into the CRM and ERP modules.
• Communication Data: Messages, emails, and other communications you send through the platform.
• Payment Information: Billing details for subscription and service payments (processed through secure third-party payment gateways).

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the platform, click patterns, and interaction data.
• Device Data: IP address, browser type, operating system, device identifiers, and screen resolution.
• Cookies: We use cookies and similar technologies to enhance your experience, analyze usage patterns, and remember your preferences.

3. How We Use Your Information

We use the collected data for the following purposes:

• Service Delivery: To provide, maintain, and improve our CRM and ERP platform.
• Personalization: To tailor the experience and provide AI-powered insights relevant to your institution.
• Communication: To send service updates, respond to inquiries, and provide customer support.
• Analytics: To analyze usage patterns and improve platform performance and features.
• Security: To detect, prevent, and address technical issues and security threats.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processing, email delivery), bound by strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate safeguards.
• Consent: With your explicit consent for any other purpose.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256).
• Role-based access controls ensuring data is accessible only to authorized users.
• Regular security audits and vulnerability assessments.
• Secure cloud infrastructure with data redundancy and disaster recovery.
• Employee access is limited on a need-to-know basis with mandatory security training.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide our Services. Institutional data is retained as per the institution's subscription agreement. Upon termination, data will be securely deleted within 90 days, unless retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to certain types of data processing.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise any of these rights, please email us at contact@markabinet.com.

8. Cookies Policy

Our platform uses cookies to:

• Remember your login sessions and preferences.
• Understand how you use our platform to improve functionality.
• Provide analytics and usage metrics.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our platform.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal data.

10. Children's Privacy

Our Services are designed for educational institutions and their authorized personnel. We do not knowingly collect personal data directly from individuals under the age of 18. Any student data is provided by and managed by the educational institution, which acts as the data controller for student records.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the Services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: